FAQ
Frequently asked questions
You are very welcome to book your appointment by phone 01865 236456. We prefer you to phone over e-mail/Facebook as it allows us to give an instant response to the time requested.
We recommend all clients schedule their appointments at the beginning of the week if they want an appointment on a week day, 1 – 2 weeks in advance for Friday or Saturday. We highly recommend pre-booking appointments before leaving the salon if you see a specific service provider. Walk-ins are permitted if time is available.
We will remind your appointment 24 hours in advance if it is required.
We suggest that you arrive 5 – 10 minutes prior to your scheduled appointment. This will allow you the opportunity to change, relax and to let the staff know of any special requests or questions you might have.
Although we know unforeseen circumstances may arise that prohibit you from giving us proper notification for missing appointments, a minimum 24 hours notice of appointment changes is requested. Appointments that are missed without notification for the next booking will be charged 50% of the service price. Please allow us to reserve all visits containing four or more services with a credit/debit card.
If you find yourself running late for an appointment, please call us and let us know so that we can inform your Service Provider to see if it would effect any other clients scheduled that day. We will always do our best to provide you the service when it is possible.
Yes. We love to meet our clients, find out what their goals are and how we can reach those goals together. We do this free of charge.
We accept payment by cash and by credit/debit cards for transactions above £10.
Yes we have 10% discounts for the students and seniors from Monday to Friday. Discounts applies for the service (but not for the products, such as hair colour or perfumes).
Oxford Hair & Beauty Academy reserves the right to change the conditions of the discounts before informing customers.
Please note that discounts are not valid for services costing less than £10.
Return/Refund policies:
We intend every customer to be satisfied with our work. Please see our return and refund policies below:
1. Services received cannot be refunded
We will gladly adjust any service you receive within three days of your visit. If you are not satisfied with the work performed, please return to the salon so that your query can be visually inspected. After taking a second look, we will make every effort to correct any problems to your satisfaction by providing you an additional appointment with the colleague who performed the initial service. This will be free of charge.
2. Refunds for products will only be considered if requested within 7 days of purchase. Products can only be refunded if unused and in original packaging. If product is opened or used we will be unable to refund it unless there is a material problem with it. We cannot refund an opened product due to change of mind for hygiene reasons. Refunds can only be processed on presentation of a receipt detailing the purchase.
3. No refunds can be given for gift card orders.
4. Gift card orders are not exchangeable for cash.
We are proud to provide services in accordance with United Kingdom work safety and hygiene requirements.
All the tools are disinfected and sterilized after each client.
We are very open to your feedback and suggestions, we believe that our team will do the best to ensure the highest standard of service.
